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Jack has a new e-mail address: newaskjack at gmail dot com
Return it to the normal e-mail format of course. We are trying to trick spam-bots here.

If you have a question for Jack, please see the following:
Who knew that knitting machine advice from Ask Jack would be in such demand? I want to continue to give free assistance to the extent that e-mail makes that possible around the world. Obviously, the people who are paying for repairs deserve my full concentration and focus on their machines while they are in my hands. It's what I'll give yours if it comes my way. With that in mind, e-mail replies to questions about how you can do your own repairs may not be instantaneous. I want to think about your issue carefully too! So I must ask you to be a little bit patient with me if if takes awhile to return your e-mail. I truly try not to lose any and to give each one the attention it needs in order. This also applies when you request a video. We welcome the ideas and will make as many as possible but machines in progress must come first.

Click here to see an index of Kathryn's machine knitting pattern books, ready for instant download
If you want Jack to work on your machine, please read this. Please e-mail first, using the address above to discuss the matter so that we can agree on a game plan and discuss likely costs. It's a bad idea for many reasons to have surprise packages showing up.

We always insure machines on their way home and strongly suggest that you insure en route to us. There is no telling what may happen in transit. The Ask Jack playlist contains a video about safe packing of carriages that you may find helpful.

Labor prices when offered do not include return shipping which will vary with the item and the distance it must travel. If parts must be ordered to fix something that is found upon deep cleaning and examination, the cost of parts and shipping them to us will also be added. There is a charge to look at your machine and find a problem.

There has been such a tremendous request for work that I must now schedule the arrival of new pieces when when room opens up in the shop and I can assign your machine a time slot. This will prevent long waits for attention and delays in turn around time. You do want me to do all I can while I have your equipment. If this takes a lot of time, I'll give it that and hope you'll understand what's going on and be patient. But what I don't want to do is cause you to suffer unnecessary wait time while I am not even ready to look at your beloved machine, thus the necessity of careful scheduling.
Jack's advice articles are becoming too numerous to fit on this one page. Click the links below to get to them individually

Jack's advice on Addi Lubrication

Jack's favorite chemicals for cleaning and maintaining flatbed metal knitting machines and garter carriages

Don't Give Me and Static-Jack's advice concerning getting rid of static and the trouble it causes our knitting machines

reassembling a Brother card reader for those who have had mishaps

resource page

the entire "Ask Jack" playlist of videos about knitting machine repair and maintenance
What about a knitting machine rescue trip?
Moving machines works. Shipping them is perilous and sometimes we even advise against it. For example: We've enjoyed meeting and working with Canadian knitters when we do seminars in the northern US but the rigors of cross-border shipping have meant that our Canadian knitting friends have been unable to avail themselves of Jack's mechanical services. We have actively discouraged you from sending machines because of the time, expense and dangers involved and we hate that. When main beds, ribbers and Passaps are involved, our best success has been achieved when we met knitters at a mutually accessible spot and passed the machine from hand to hand. At our last northern seminar, we took home several machines to give them full shop attention and every one arrived in the same condition that we received it. BUT we had to ship them back home and on that trip, some experienced problems. Even when insurance pays out properly, who wants that hassle after we have all lavished TLC on a valued machine? This is true within the US and even more so across borders. Jack spent part of his youth as a professional furniture mover so he's a skilled and careful packer and deplores the casual way our stuff is sometimes handled by assorted carriers. Most jobs involving refurbishing beds require weeks to complete and careful scheduling so they don't get turned around fast in any circumstances. So here's the idea: We could make a fall trip to meet you at a Northerly location [to be determined] before the snow flies to pick up machines that need attention, work on them over the winter and make a spring trip when the snow melts to return them to you. For the trip to be cost effective, we need to pick up several machines. The goal is that the total cost per machine is no more than repair and shipping costs would normally run but no anonymous carrier gets its paws on your machine and the work you have just paid Jack to do! Also, we'd be able to set up the machines for you to work with before you actually took them on home in your own hands. All of this takes significant long range planning. We need to know how much interest there is in the idea. Should we develop it and make plans for fall of 2016? Please contact Jack using the e-mail address on our website to share your thoughts. Knitting Machine News Not Blues song on YouTube
Click here to see how to make cones for yarn winders using recycled bottles