DOWNLOAD ISSUES, LOST FILES, ETC.
Your e-books will be delivered by means of a link that permits you to download the book instantly. You may save it to your computer or tablet and print it as you see fit, as much as you need for your own use.
WHERE WILL THE LINKS COME FROM?
Ravelry. I formerly used some other services but now everything is loaded to Ravelry and will be delivered by them.
WHAT IF NO LINK ARRIVES?
The link should arrive within a couple of minutes. If it doesn't, first check your junk mailbox. If it's not there, email me and I will provide you with one. Nothing is perfect, even Ravelry. Don't stress and fume. I'll fix it.
Ravelry has time limits and number of download attempts limits. This is absolutely necessary for security. The exact limits change from time to time as recommended by Ravelry. Occasionally a customer doesn't succeed in getting the download before the link becomes invalid. If that happens, just email me with your purchase info, explain the problem and I will send a fresh link. No problem.
WHERE DID IT GO?
If you don't specify a destination, your computer or tablet generally has a default place. It may be downloads or documents. On ipads, you may have to open the file, then save it.
IT'S REALLY, TRULY LOST OR CORRUPTED OR MY COMPUTER CRASHED OR OTHER DISASTERS
No worries. I only need some proof of what you bought and I will replace the file. Generally paypal records can be located for years. If you bought at a seminar, remind me of the occasion. I keep those records, too.
I CAN'T MAKE SENSE OF THE PATTERN OR NEED TO ADJUST IT OR THINK I SEE AN ERROR
Email me with the details. I want you to succeed. I can usually clear up confusing spots and help you make needed adjustments. And yes, you could have spotted an error. I try but am not perfect either, nor are pattern testers and proof readers. So if you spot a real error, what I do is fix the book and provide all purchasers with the info and a fresh digital copy if they want one. This takes a little time because it often requires re-testing as well as re-publishing and the goal is to get it 100% right. But it's worth doing. You won't offend me by politely drawing my attention to an area of concern.
YOUR DESIGNS DON'T MAKE ME LOOK LIKE A COVER GIRL
Um...sorry. They don't do that for me either but I don't think the problem is the pattern. ;)